Effective Date: 14-12-24
At Twinklezz, customer satisfaction is our top priority. We strive to deliver high-quality products, but we understand that issues may arise. This Return and Refund Policy outlines the terms for returning or exchanging items purchased from us.
1. Eligibility for Free Returns
We offer free returns in the following situations:
- You received a damaged product.
- You received the wrong product (e.g., incorrect size, color, or item).
Conditions:
- The issue must be reported to us within 24 hours of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags intact.
2. How to Request a Return or Exchange
To initiate a return or exchange:
- Contact Us: Email us at care@twinklezz.com or call our customer service team at [Insert Phone Number].
- Provide Details: Share your order number, a brief description of the issue, and photos of the product (if damaged or incorrect).
- Confirmation: Once approved, we will arrange for the product to be collected at no additional cost.
3. Refund Policy
- For Damaged or Wrong Products:
- You can choose between a full refund or a replacement of the product.
- Refunds will be processed within 7-10 business days after the returned product is inspected.
- For Returns (Non-Damaged Products):
- If a return is accepted for reasons other than damage or incorrect delivery, a return shipping fee may apply.
4. Non-Returnable Items
The following items cannot be returned:
- Custom-sized or personalized products.
- Products that have been used, washed, or altered.
- Items purchased on final sale or clearance.
6. Contact Us
For any questions or concerns about returns or refunds, reach out to us:
Email: care@twinklezz.com
We are here to ensure a hassle-free shopping experience. Your trust means everything to us!